TITLE: Outreach and Admissions Coordinator – A. L. and Memory Care
EXEMPT STATUS: EXEMPT
REPORTS TO: Marketing Director & Administrator
General Summary
The Outreach Coordinator -AL/MC is responsible for establishing and maintaining an open, effective communication between the community and referral sources, physicians and third-party payers. This position also assists with the planning, developing, directing and coordination of some aspects of marketing to include telephone contacts, direct sales, networking and outreach to professional groups, and events.
Primary Duties:
1. Obtains referrals from hospital social workers, discharge planners, professional senior referral services, physicians, or family members.
2. Functions as the Health Center admissions coordinator, providing tours of the community and providing pertinent information regarding admissions.
3. Conducts admission interviews with the resident and/or responsible party, obtaining all required financial data, signatures, pertinent social and medical information, attending physician information, and other pertinent and required documentation prior to admission.
4. Reviews all admission related paperwork with the resident and or/responsible party including Medicare Part A coverage and non-coverage procedures. Maintains all non-medical record related paperwork in an admissions file for each resident.
5. Maintains on going census activity such as admissions, discharges, deaths, room transfers, changes in payment methods, and temporary and permanent apartment status.
6. Keeps an ongoing daily/monthly census of residents in both Assisted Living and Memory Support residences noting admissions, discharges, deaths, transfers, changes in payment methods, and temporary and permanent assignments.
7. Coordinates utilization review for new admissions covered by Medicare Part A.
8. Maintains complete confidentiality regarding admission information and resident records.
9. Assists in coordinating admissions/transfers/discharges with other departments.
10. Ensures that the resident, family, and responsible person are fully informed of the residents’ personal and property rights.
11. Manages all information relating to the prospective resident/inquiry: daily, on-going communication with Marketing Director and Administrator, communication with direct supervision and accurate documentation of all contacts in the Leads Management System.
12. Works with the prospective resident, family members, and key influencers (physician, attorney, trust officer, senior referral services, as appropriate) to facilitate a timely and beneficial commitment to the community. This includes frequent personal contact with the prospective resident, family members and other key influencers including but not limited to telephone calls, home or office visits, and tours as appropriate.
13. Meets all sales objectives as outlined in the marketing plan.
14. Membership in professional organizations and attendance at meetings and other networking opportunities as appropriate to promote the community and generate referrals.
15. Pre-qualifies sources of professional referrals to determine their ability to send qualified potential residents to the community. Identifies those key decision makers and communicates with those involved in making or influencing the decision about making referrals to community.
16. Creates new and services existing relationships with professional referral sources. Including telephone contact, community tours, in-office visits at the professional's office, etc. All contact with the professional referral sources is accurately documented in the Leads Management System.
Other Duties:
1. Attends in-service training and education sessions, as assigned.
2. Attends meetings and serves on committees as assigned.
3. Observes all safety rules and regulations.
4. HIPAA Compliance – Follows written policies and procedures to ensure confidentiality of protected health information.
5. OIG Compliance - Follows written policies and procedures to comply with the federal and state laws and regulations.
6. Maintains a customer service-oriented attitude at all times with residents
7. Other duties as assigned.
Residences at Vantage Point Hospitality Promises
· We greet residents, employees and guests warmly, by name and with a smile.
· We treat everyone with courteous respect.
· We strive to anticipate resident, employee and guest needs and act accordingly.
· We listen and respond enthusiastically in a timely manner.
· We hold ourselves and one another accountable.
· We embrace and value our differences.
· We make residents, employees and guests feel important.
· We ask “Is there anything else I can do for you?”
· We maintain high levels of professionalism, both in conduct and appearance, at all times.
· We pay attention to details.
QUALIFICATIONS:
1. Graduation from an accredited four-year college with focus in social work, marketing, business administration, or other related field.
2. Must demonstrate excellent verbal and written communication skills and have the ability to communicate and present in person, in writing, and on the telephone effectively with both large and small groups in English.
3. Ability to perform simple arithmetic.
4. Skill in use of computer software including MS-Word, Excel, Power Point creation and presentation, spreadsheets, lead management software, etc.
5. Organizational skills to assist the future resident in moving to their new home.
6. Experience in sales or hospitality environment, where good communication and customer relations skills are essential.
7. Intermediate computer skills.
8. Must be familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the Americans with Disabilities Act (ADA) regulations in all aspects of the job including sales presentations and marketing materials
9. Must express a sincere desire to work with older adults experiencing memory care needs and demonstrate an understanding of the uniqueness of each resident. A flexible approach to problem solving as well as compassion for residents and their families are essential qualities. Completion of required staff training is necessary for foster thorough knowledge and commitment to The Heartfelt Connections TM program. Prior experience working with Alzheimer’s disease or related disorders will be given consideration.
10. 3-5 years of prior, successful experience in a senior living environment, preferably in elder housing, long term care and assisted living.
11. Must have reliable transportation and valid Drivers License. Use of personal vehicle for off-site meetings and appointments is necessary. Mileage is reimbursed at current IRS allowable rate.
PHYSICAL REQUIREMENTS/WORKING CONDITIONS:
Is involved with residents, family members, visitors, etc., under all conditions and circumstances. Must be able to relate to and work with ill, disabled, elderly, emotionally upset and, at times, hostile people within the community. Works in a well-lighted office environment. Is subject to frequent interruptions. Is required to wear business attire. Must function independently and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies. Must meet the general health requirements set forth by Vantage Point policy, which include a medical and drug exam. Must be able to push, pull, move, and/or lift a minimum of 25 pounds. May be required to assist in the evacuation of residents during emergency situations. Good visual and hearing acuity required. Has limited exposure to cleaning chemicals and offensive odors, etc. May be exposed to communicable diseases, and blood and body fluids that may contain HIV and/or HBV.
Compliance with Vantage Point COVID-19 Vaccination Policy is required for this position. Please refer to the policy for details in the Employee Handbook. All Vantage Point employees may access the Vaccination Policy via their Human Resources Dept, Department Director, Executive Director and/or Administrator
TO APPLY: http://www.vantagepointresidences.org/
