When a loved one needs support to live safely and comfortably at home, choosing the right home care provider becomes one of the most important decisions a family can make. With so many options available, it’s easy to feel overwhelmed. The key is asking the right questions and knowing what answers signal quality, accountability, and compassion.
Here are some essential questions to ask any home care agency you’re considering, and what you should listen for in their responses:
Are your caregivers fully licensed, bonded, and insured?
Why it matters: These protections aren’t just boxes to check. They ensure your loved one is cared for by qualified professionals, and they protect you in case of an accident or emergency.
What to listen for: A reputable agency will confidently confirm that all caregivers are employees (not independent contractors), covered by liability insurance, and meet all state and local licensing requirements.
Are you familiar with the Howard County community?
Why it matters: Local experience translates to better, more responsive care. A team that knows Howard County well can connect clients with community resources, navigate local health systems, and even speak to practical concerns like traffic patterns and neighborhood nuances.
What to listen for: Look for an agency that not only operates locally, but is invested in the community. Participating in local events, partnering with area organizations, and maintaining strong relationships with healthcare providers across the county.
Are your caregivers trained in dementia care and support?
Why it matters: Dementia presents unique challenges that require specific training, patience, and empathy. Whether your loved one has mild cognitive impairment or more advanced Alzheimer’s, caregivers must be equipped to handle the emotional and practical complexities.
What to listen for: The best agencies provide ongoing dementia training and use evidence-based care approaches. They’ll be able to explain how caregivers are prepared to manage behaviors, promote safety, and support families throughout the progression of the disease.
Can I see some of your recent customer satisfaction surveys?
Why it matters: Client feedback is one of the clearest indicators of a home care agency’s performance and commitment to quality. Surveys reveal how well an agency listens, communicates, and follows through.
What to listen for: Transparent agencies will happily share recent results or reviews, and may even connect you with current or past clients. Look for consistently high ratings in caregiver reliability, professionalism, and compassion.
How do you ensure consistency of care and maintain strong staffing?
Why it matters: Continuity is key in building trust and delivering effective care. High caregiver turnover or frequent staffing changes can be disruptive and stressful for both clients and families. A stable, well-supported team leads to better outcomes and a more positive experience overall.
What to listen for: Look for an agency that prioritizes caregiver retention through fair wages, ongoing training, and a supportive work culture. They should have systems in place for consistent scheduling and backup coverage, and be able to explain how they match caregivers to clients for compatibility and continuity.
Peace of Mind Starts with the Right Questions
Choosing home care is a deeply personal decision. At Right at Home of Howard County, we believe families should feel confident, informed, and supported every step of the way. By asking thoughtful questions and listening for the right answers, you’ll not only find a provider, you’ll find a partner in care.
For more information, or to schedule a free in-home consultation, call us at 410-461-2055 or visit rightathome.net/howard-county.
