Howard County Government
Caregiver Program Manager - Office of Aging and Independence
POSITION SUMMARY/CLASS DESCRIPTION
POSITION SUMMARY: Develops, coordinates, evaluates and maintains the Family Caregiver Support Program (FCSP). Researches, establishes and promotes new services based on best practices. Improves, expands or integrates existing service(s) for the Area Agency on Aging. Duties include program development, community outreach, creating partnerships, and community education, and tracking performance outcomes. Supervises the Family Caregiver Program Support Specialist and other pertinent programmatic staff. Works as part of the Age-Friendly and Dementia-Friendly Division and provides support related to caregiver programming, respite, grant oversight, as well as support to families of Kindred Spirits and Connections.
STARTING SALARY HIRING RANGE:
$33.61 - $42.68
$69,913 - $88,766
*This is the anticipated starting salary range for this position. Please note that the final salary will be determined by the Office of Human Resources, commensurate with experience and aligned to ensure internal equity with similarly situated roles.*
CLASS DESCRIPTION: Performs intermediate professional level human services work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes administering human service programs or providing specialized health and human services targeted to a special population; assists in formulating policies and developing goals and objectives; and providing a full range of counseling and referral services. Work may also include identifying and investigating complaints of unfair and deceptive practices and violations of local and State laws; and administering criminal justice and alternative sentencing programs.
*This is a Classified position, meaning that it is a part of the Howard County Classified Service upon completion of a probationary period of at least six (6) months*
ESSENTIAL DUTIES AND RESPONSIBILITIES
Program Administration and Compliance:
· Administer the Family Caregiver Support Program (FCSP) ensuring compliance with federal and state regulations.
· Implement systems to measure client outcomes and promote continuous quality improvement.
· Oversee all data collection, program compliance, and reports to the Maryland Department of Aging or other requesters.
· Update the FCSP and potentially other sections of the Area Plan yearly.
· Actively participate as a member of the AAA management team.
· Participate in activities related to Emergency Management, including work outside normal business hours.
Service Delivery and Program Development:
· Manage the design, delivery, and evaluation of consumer-driven support services for caregivers and their loved ones.
· Oversee the marketing of the FCSP to caregivers, including directing and expanding outputs such as the annual Caregiver Conference, newsletters, education events, Trualta, etc.
· Develop and give public presentations to promote FCSP and other AAA programs.
Staff Leadership and Supervision:
· Supervise and guide the Family Caregiver Program Support Specialist and other assigned staff to ensure fulfillment of program requirements and quality customer service.
Budget and Resource Management:
· Develop and manage program budgets to ensure maximization of resources.
Community Engagement and Partnerships:
· Develop community caregiver coalitions and collaborate with partner agencies to identify caregivers and maintain a supportive service network.
· Assure effective communication with stakeholders such as AARP and the Alzheimer’s Association.
· Foster community awareness about the needs of caregivers.
Advocacy:
· Engage in advocacy efforts to influence public policy on issues affecting caregivers.
SUPERVISORY RESPONSIBILITIES: Supervises designated Human Services Specialist I or other designated positions.
MINIMUM REQUIRED EDUCATION/EXPERIENCE
Bachelor's Degree and one (1) year related experience or equivalent combination of education and experience. REQUIRED CERTIFICATIONS, LICENSES, AND REGISTRATIONS:
· Possession of a valid driver's license.
PREFERRRED EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES:
· Bachelor's Degree from an accredited college or university in Social Work, Gerontology, Administration, Public Health, or related fields; or training and experience in related fields equivalent to a college degree plus experience working in federally funded Aging programs or similar program.
· Program supervision and evaluation experience.
· Strong interpersonal skills, excellent oral and written communication skills and the ability to work well with an ethnically diverse population.
· Strong computer proficiency especially with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary.
· Proficiency in virtual platforms and use of technology for human services delivery.
PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; use hands to touch, handle, or feel; and reach with hands and arms. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
LANGUAGE SKILLS, MATHEMATICAL SKILLS, AND REASONING ABILITY:
· Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
· Ability to write reports, business correspondence, and procedural manuals.
· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
· Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
· Ability to interpret a variety of instructions furnished in written, oral, or schedule form.
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