Human Services Specialist II - Livable Communities Program Manager

Wednesday, June 15, 2022 1:35 PM | Kathy Wehr


Working under the direct supervision of the Age-Friendly Division Manager, the primary responsibilities of this position are to assist in the coordination and organization of Age-Friendly and Livable Communities activities to enhance livability for all ages in Howard County. 
With extensive community and stakeholder input, assist with the implementation, monitoring and updating of the Age-Friendly Action Plan. Guide and monitor associated work groups. Additionally, the position is responsible for management and oversight of the Senior Assisted Living Subsidy (SALS) and County Subsidy programs.  Work with current and prospective assisted living facilities that have been licensed by the Maryland Department of Health.  The SALS Program ensures compliance with Code of Maryland Regulations 10.07.14 and 32.03.03 by monitoring the care of residents of subsidy-approved assisted living facilities.  Provides information to residents/families on the state and county subsidies and provides referrals to other programs.
$28.29 - $32.81
$58,842 - $68,257

Performs intermediate professional level human services work, which may include supervisory responsibility, under general supervision from an administrative or technical superior.  Work includes administering human service programs or providing specialized health and human services targeted to a special population; assists in formulating policies and developing goals and objectives; and providing a full range of counseling and referral services.  Work may also include identifying and investigating complaints of unfair and deceptive practices and violations of local and State laws; and administering criminal justice and alternative sentencing programs. 


Age-Friendly Howard County: 

  • Represent the Department, the Office on Aging and Independence, and Age-Friendly Howard County at outreach events, community events, neighborhood gatherings, and other community engagement forums which will require day/evening work hours, also occasional weekend hours. 
  • Provide public presentations about Age-Friendly and Livable Communities activities
  • Coordinate age-friendly/livability activities, such as trainings and events, with internal and external partners, including County departments, community-based service providers, and other community-based organizations. 
  • Plan and facilitate meetings with collaborators/local stakeholder groups to ensure program progress and encourage ongoing commitment and support. 
  • Responsible for data collection, evaluation and reporting of achievements and progress made toward each of the eight domains of livability using continuous quality improvement.
  • Responsible for research of age-friendly activities across the region, nationally and internationally to incorporate into Howard County’s Age-Friendly plan, as appropriate and feasible.
  • Participate in AARP’s regular trainings and webinars on Age-Friendly and Livable Communities. 
Subsidy Programs:
  • Responsible for ongoing understanding of COMAR 10.07.14 Assisted Living and COMAR 32.03.03 Senior Assisted Living Subsidy Program.
  • Responsible for day to day operations and budget management of the Senior Assisted Living (SALS) and County Subsidy Programs
  • Responsible for the supervision of the Housing Monitor 
  • Serves as Housing Monitor in absence of Monitor
  • Develop and facilitate provider agreements, authorize provider payments and submit reports for state reimbursement of SALS funds.
  • Monthly reports and annual monitoring, grant application, and attend meetings with Maryland Department of Aging regarding SALS regulations and procedures
  • Coordinate and lead quarterly meetings with all Assisted Living Providers in the County
Work and cooperate with co-workers and supervisors at all levels. 
Learn and perform all essential job functions accurately. 
May require work some evenings and weekends.
Participate in Department’s Emergency Management function as requested, including work outside normal business hours.

Supervise designated Human Services Specialist I (Housing Monitor) or other designated positions.  MINIMUM REQUIRED EDUCATION/EXPERIENCE

Bachelor's degree and one year related experience. 

Bachelor's Degree from an accredited college or university in Community Planning, Public Health, Marketing, Communication, Administration or other relevant field; experience in stakeholder engagement.

Public speaking and presentation skills required.

Project management experience preferred.

Ability to read and interpret regulations; knowledge of Code of Maryland Regulations.

Experience working with data development, collection, collation and evaluation preferred.

Strong interpersonal skills, excellent oral and written communication skills and the ability to work well with ethnically diverse populations.

Strong computer proficiency especially with Microsoft Office (Word, Excel, PowerPoint), database management and spreadsheet applications necessary.

Proficiency in virtual platforms and use of technology for human services delivery.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must be able to drive to assisted living facilities, meetings, etc.
This is a field/technical position with work performed in both office and community settings and requiring the ability to maneuver in and around such settings. The noise level in the work environment is usually moderate.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or schedule form.


Possession of a valid driver's license. 

AgencyHoward County Government

Address3430 Court House Drive

Ellicott City, Maryland, 21043

410 313 0819


Mailing Address:
9770 Patuxent Woods Drive

Suite 318

Columbia, Maryland 21046

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Call Us:
Office: 410-997-0610

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